Shipping Policy

Thank you for shopping with Kinder King, a brand operated by TrueNest LLC. We are committed to providing a smooth and reliable shopping experience for our customers.

Company Name: TrueNest LLC
Brand: Kinder King
Address: 2112 Chestnut St, Alhambra, CA 91803
Contact Person: Jade Wang
Email: jade@mykinderking.com

By placing an order on our website, you agree to the terms of this Shipping Policy.

1. Free Shipping

We are pleased to offer free standard shipping on all orders. No minimum purchase is required unless otherwise stated on our website.

Free shipping applies only to eligible delivery areas that we currently serve. If there are any shipping restrictions for certain remote areas or special destinations, those will be shown at checkout or communicated before order fulfillment.

2. Order Processing Time

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders are not processed or shipped on weekends or public holidays. During peak seasons, promotional periods, or holidays, processing times may be slightly longer. If there is a significant delay in processing your order, we will make reasonable efforts to notify you by email.

3. Estimated Delivery Time

Estimated delivery times may vary depending on the shipping destination, carrier availability, and order volume.

Typical delivery times are as follows:

  • United States: 3–8 business days
  • International orders: 7–20 business days

Please note that delivery times are estimates only and are not guaranteed unless explicitly stated otherwise.

4. Shipping Destinations

We currently ship to selected regions and countries supported by our logistics partners. Shipping availability for your address will be confirmed during checkout.

If we are unable to ship to your location after an order has been placed, we will contact you as soon as possible and issue a refund if necessary.

5. Order Confirmation and Tracking

After placing an order, you will receive an order confirmation email. Once your order has been shipped, you will receive a shipping confirmation email that may include tracking information, where available.

Please allow time for tracking updates to appear after the package has been handed over to the carrier.

6. Delivery Delays

While we aim to deliver your order within the estimated timeframe, delays may occur due to factors beyond our control, including but not limited to:

  • Shipping carrier delays
  • Severe weather conditions
  • Customs processing
  • Incorrect or incomplete shipping information
  • Public holidays
  • Natural disasters
  • Labor disruptions
  • Other unforeseen circumstances

Kinder King / TrueNest LLC is not responsible for delays caused by such events.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout. Please carefully review your shipping address before submitting your order.

We are not responsible for failed delivery, delays, or extra costs caused by incorrect, incomplete, or undeliverable shipping information provided by the customer.

If you notice an error in your shipping details, please contact us as soon as possible at jade@mykinderking.com. We will do our best to assist, but we cannot guarantee that changes can be made after the order has been processed or shipped.

8. Lost, Stolen, or Damaged Packages

If your package is lost, stolen, or arrives damaged, please contact us promptly at jade@mykinderking.com with your order number and relevant details.

If your package arrives damaged, please keep the original packaging and provide clear photos of the item and packaging when contacting us. We will review the issue and work with you toward an appropriate resolution.

Once an order has been transferred to the shipping carrier, delivery-related issues may require investigation with the carrier. We will make reasonable efforts to assist, but we are not liable for carrier-related loss, theft, or damage except where required by law.

9. Split Shipments

In some cases, items from the same order may be shipped separately due to product availability, warehouse location, or package size. If this happens, you may receive multiple tracking numbers and your items may arrive on different dates.

Even in the case of split shipments, your order will still qualify for our free standard shipping.

10. Customs, Duties, and Taxes

For international orders, customs duties, import taxes, VAT, or other fees may apply depending on your country or region. These charges are the responsibility of the customer unless otherwise stated at checkout.

Kinder King / TrueNest LLC is not responsible for delays or additional charges caused by customs clearance procedures.

11. Refused or Undeliverable Packages

If a package is refused by the customer or returned to us because of an incorrect address, failed delivery attempts, or other delivery issues not caused by us, we reserve the right to deduct any return shipping costs, handling fees, or other related expenses from any eligible refund, where permitted by law.

12. Shipping Policy Updates

We reserve the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be posted on this page with the updated effective date.

We encourage customers to review this page periodically for the latest shipping information.

13. Contact Us

If you have any questions about this Shipping Policy or your shipment, please contact us:

TrueNest LLC
Brand: Kinder King
Address: 2112 Chestnut St, Alhambra, CA 91803
Contact Person: Jade Wang
Email: jade@mykinderking.com

Thank you for choosing Kinder King. We appreciate your trust and are committed to delivering your order with care, efficiency, and free standard shipping.