Return & Refund Policy

Thank you for shopping with Kinder King, a brand operated by TrueNest LLC. We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Company Name: TrueNest LLC
Brand: Kinder King
Address: 2112 Chestnut St, Alhambra, CA 91803
Contact Person: Jade Wang
Email: jade@mykinderking.com

By placing an order with us, you agree to the terms of this Return & Refund Policy.

1. Return Eligibility

We accept returns within 30 days of delivery, provided that the item meets the following conditions:

  • The item is unused and in its original condition
  • The item is returned in its original packaging
  • All accessories, manuals, labels, and parts are included
  • Proof of purchase or order confirmation is provided

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

Certain items may not be eligible for return, including but not limited to:

  • Items that have been used, assembled, damaged, or altered after delivery
  • Items missing original packaging, parts, accessories, or manuals
  • Clearance, final sale, or non-returnable items clearly marked at the time of purchase
  • Gift cards
  • Personalized or customized items, if applicable

3. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery at jade@mykinderking.com.

To help us resolve the issue quickly, please include:

  • Your order number
  • A description of the issue
  • Photos of the item and packaging

After review, we may offer a replacement, exchange, partial refund, or full refund, depending on the situation.

4. Return Process

To request a return, please contact us at jade@mykinderking.com before sending any item back. Returns sent without prior authorization may not be accepted.

Please include the following in your return request:

  • Your full name
  • Order number
  • Item(s) you wish to return
  • Reason for return

Once your return request is approved, we will provide return instructions.

5. Return Shipping Costs

Unless the return is due to our error, such as a damaged, defective, or incorrect item, customers are responsible for return shipping costs.

Original shipping charges are non-refundable, unless otherwise required by law or unless the return is caused by our error.

We recommend using a trackable shipping method, as we are not responsible for returns lost in transit.

6. Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

Refunds may be reduced if:

  • The returned item is not in its original condition
  • Parts or accessories are missing
  • The item shows signs of use or damage not caused by us
  • Return shipping fees or restocking fees apply, if permitted by law and disclosed in advance

7. Exchanges

We only replace items if they are defective, damaged, or if the wrong item was sent. If you need an exchange, please contact us at jade@mykinderking.com with your order number and details of the issue.

For standard returns where the customer simply changes their mind, we may ask that the original item be returned first and a new order be placed for the replacement item.

8. Order Cancellations

Orders may only be canceled before they are processed or shipped. Once an order has been processed or dispatched, it may no longer be canceled and will instead be subject to this Return & Refund Policy.

To request an order cancellation, please contact us as soon as possible at jade@mykinderking.com.

9. Late or Missing Refunds

If you have not received your refund after receiving confirmation from us, please:

  • Check your bank account again
  • Contact your credit card company or payment provider
  • Contact your bank, as processing times may vary

If you have completed these steps and still have not received your refund, please contact us at jade@mykinderking.com.

10. Refused or Undeliverable Packages

If an order is refused by the customer or returned to us due to an incorrect address, failed delivery attempts, or other delivery issues not caused by us, any refund may be reduced by the original shipping cost, return shipping cost, and any related handling fees, where permitted by law.

11. Contact Us

If you have any questions about returns, refunds, or exchanges, please contact us:

TrueNest LLC
Brand: Kinder King
Address: 2112 Chestnut St, Alhambra, CA 91803
Contact Person: Jade Wang
Email: jade@mykinderking.com

Thank you for choosing Kinder King. We appreciate your trust and are committed to providing a smooth and fair shopping experience.